Last Updated: September 1, 2025

1. Agreement to Terms

By booking a service with BayJet Limo (“Company,” “we,” “us,” or “our”), you, the “Client,” agree to be bound by the following Terms and Conditions. This agreement constitutes the entire understanding between the Client and BayJet Limo. Please read these terms carefully before booking our elite VIP airport and corporate transportation services.

2. Services

BayJet Limo provides luxury chauffeured ground transportation services. We are dedicated to delivering a flawless journey defined by luxury, punctuality, and absolute discretion. All services are provided in well-maintained, high-end vehicles by professional chauffeurs.

3. Bookings, Confirmations, and Guarantees

• Bookings: Reservations can be made via our website, email (info@bayjetlimo.com), or phone (+1 650 664 6678). All bookings are subject to vehicle availability.

• Confirmation: A booking is considered confirmed only after the Client receives an official confirmation email or message from BayJet Limo.

• Guarantee: All reservations must be secured with a valid credit card. The card will not be charged until the service is completed, or in accordance with our cancellation policy.

4. Pricing, Payments, and Fees

• Rates: Rates are based on the information provided at the time of booking and are subject to change if the service details are altered.

• Additional Charges: Quoted rates do not include tolls, parking fees, airport fees, or any special requests, which will be added to the final invoice.

• Gratuity: A discretionary gratuity for the chauffeur is not included in the base rate. While gratuity is at the client’s discretion, a standard gratuity of 15-20% is customary for excellent service.

• Payment: Full payment is due upon completion of the service and will be charged to the credit card on file unless other arrangements have been made in advance.

5. Cancellation and “No-Show” Policy

We understand that plans can change. However, to maintain our high standards of service and availability, the following cancellation policy applies:

• Sedans & SUVs: Cancellations made more than 24 hours prior to the scheduled pickup time will not incur any charge. Cancellations made less than 24 hours before the scheduled pickup time will be subject to a charge of the full reservation fare.

• Sprinter Vans & Specialty Vehicles: Cancellations for these vehicles require a minimum of 72 hours’ notice to avoid being charged the full reservation fare.

• No-Show Policy: A reservation is considered a “No-Show” if the Client cannot be located or contacted within 30 minutes of the scheduled pickup time for standard pickups, or 60 minutes for airport arrivals (after flight has landed). No-Shows will be charged the full reservation fare, including any applicable waiting time.

6. Waiting Time

We monitor all commercial flights to ensure timely pickups.

• Grace Period: A 15-minute grace period is granted for all pickups. For airport arrivals, a 45-minute grace period is provided for domestic flights and a 60-minute grace period for international flights after the official flight arrival time.

• Waiting Time Charges: Once the grace period has elapsed, waiting time will be charged in 15-minute increments at our prevailing hourly rate for the vehicle type.

7. Client Conduct and Safety

• Conduct: The Client is responsible for their own conduct and the conduct of their party. The chauffeur has the right to refuse service or terminate the trip without refund if the Client or their party’s conduct is unruly, unsafe, or in violation of the law.

• Smoking: Smoking of any kind (including e-cigarettes and vaping) is strictly prohibited in all our vehicles. A minimum cleaning fee of $250 will be charged for any violation.

• Damage: The Client assumes full financial liability for any damage to the vehicle caused by them or any members of their party during the service.

• Safety Belts: BayJet Limo requires all passengers to comply with state and local laws regarding the use of safety belts.

• Child Safety Seats: Clients are responsible for providing and installing their own child safety seats in accordance with California law. Our chauffeurs are not permitted to install child seats.

8. Luggage and Personal Items

BayJet Limo is not liable for lost, stolen, or damaged personal items or luggage. We advise clients to check for all personal belongings before exiting the vehicle. If an item is found, we will make every effort to return it to its owner.

9. Unforeseen Circumstances (Force Majeure)

BayJet Limo is not liable for delays or service interruptions caused by circumstances beyond our control, including but not limited to severe weather, road closures, heavy traffic, mechanical breakdowns, or Acts of God. We will, however, make every reasonable effort to provide a timely and safe service.

10. Limitation of Liability

The liability of BayJet Limo, its affiliates, officers, and chauffeurs for any claim, loss, or damage arising out of or in connection with this agreement or the services provided shall be limited to the amount paid by the Client for the service from which the claim arose.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

12. Amendments

BayJet Limo reserves the right to amend these Terms & Conditions at any time. The version posted on our website at the time of booking will apply to that service.

13. Contact Information

For any questions regarding these terms, please contact us.

BayJet Limo Address: 119 Crescent Avenue, Sunnyvale, CA 94087 Email: info@bayjetlimo.com Phone: +1 (650) 664-6678