Last Updated: September 1, 2025

At BayJet Limo, we understand that plans can change unexpectedly. To ensure a fair, transparent, and smooth experience for all our clients, we have established the following cancellation policy. We encourage all customers to review these guidelines before making a booking.

1. Standard Cancellations – 24 Hours or More

For cancellations made at least 24 hours prior to your scheduled ride, you are eligible for a 100% refund. This allows you the flexibility to adjust your plans without any financial concern. Early cancellations also help us efficiently manage our fleet and offer your reserved vehicle to other clients who may need it.

2. Short-Notice Cancellations – 6 to 12 Hours

If you cancel your booking between 6 and 12 hours before the scheduled ride, a partial refund may be issued. The exact refund percentage will depend on the timing of the cancellation and operational considerations. This policy balances flexibility for our clients with the need to compensate our chauffeurs and manage logistics.

3. Last-Minute Cancellations – Less Than 6 Hours

Cancellations made less than 6 hours before the scheduled ride are not eligible for a refund. This ensures fairness to our chauffeurs, who dedicate time and effort to prepare for your ride, and maintains the reliability of our premium service.

4. How to Cancel

To cancel a booking, please contact our customer service team via phone or email as soon as possible. Early notification helps maximize your refund eligibility and allows us to reassign vehicles efficiently.

5. Special Circumstances

We understand that emergencies and unforeseen events occur. In certain situations, we review cases individually to provide support and may offer exceptions where appropriate. Please contact our team directly to discuss your specific circumstances.

6. Recommendations for Clients

• Always double-check your booking details upon confirmation.

• Notify us as soon as possible if changes are needed.

• Keep your booking confirmation and reference number handy when contacting our team.

By following this policy, you can enjoy peace of mind knowing that BayJet Limo prioritizes both your convenience and our commitment to high-quality, reliable service.

7. Contact Information

For any questions regarding these terms, please contact us.

BayJet Limo Address: 119 Crescent Avenue, Sunnyvale, CA 94087 Email: info@bayjetlimo.com Phone: +1 (650) 664-6678